7SOC 2020 major group19 codes

Sales and customer service occupations

19 SOC 2020 occupation codes in this major group, with their Skilled Worker eligibility and going rates.

Rules checked against GOV.UK: 6 November 2026

This major group covers occupations whose tasks require the knowledge and experience necessary to sell goods and services, accept payment in respect of sales, replenish stocks of goods in stores, provide information to potential clients and additional services to customers after the point of sale. The main tasks involve knowledge of sales techniques, a degree of knowledge regarding the product or service being sold, familiarity with cash and credit handling procedures and a certain amount of record keeping associated with those tasks. Most occupations in this major group require a general education and skills in interpersonal communication. Some occupations will require a degree of specific knowledge regarding the product or service being sold but are included in this major group because the primary task involves selling.

Higher Skilled0
Medium Skilled5
Medium Skilled (conditions apply)3
Ineligible11

71 Sales occupations

72 Customer service occupations

CodeOccupationEligibilityGoing rate
7211Call and contact centre occupations Ineligible –
7212Telephonists Ineligible –
7213Communication operators Ineligible –
7214Market research interviewers Medium Skilled £33,400 (Table 1a)
7219Customer service occupations not elsewhere classified Ineligible –
7220Customer service supervisors Medium Skilled £34,200 (Table 1a)

* Medium Skilled with conditions: see the code page for the exact condition. ISL = Immigration Salary List, TSL = Temporary Shortage List.

Sources

Compiled by SWC Editorial Team from the sources above. An information summary, not immigration advice.