Customer service occupations receive and respond to enquiries regarding products or services, deal with customer complaints and perform a variety of tasks in the provision of additional services to customers after the point of sale; operate switchboards and receive and direct calls in a variety of establishments; operate telecoms equipment to transmit and receive messages; conduct market research interviews; and perform other customer service tasks.
Higher Skilled0
Medium Skilled2
Medium Skilled (conditions apply)0
Ineligible4
721 Customer service occupations
| Code | Occupation | Eligibility | Going rate |
|---|---|---|---|
| 7211 | Call and contact centre occupations | Ineligible | – |
| 7212 | Telephonists | Ineligible | – |
| 7213 | Communication operators | Ineligible | – |
| 7214 | Market research interviewers | Medium Skilled | £33,400 (Table 1a) |
| 7219 | Customer service occupations not elsewhere classified | Ineligible | – |
722 Customer service supervisors
| Code | Occupation | Eligibility | Going rate |
|---|---|---|---|
| 7220 | Customer service supervisors | Medium Skilled | £34,200 (Table 1a) |
* Medium Skilled with conditions: see the code page for the exact condition. ISL = Immigration Salary List, TSL = Temporary Shortage List.
Sources
- Skilled Worker visa: eligible occupations and codes (GOV.UK, updated 29 April 2026)
- Immigration Rules Appendix Skilled Occupations (GOV.UK, updated 29 October 2026)
- ONS SOC 2020 Volume 1
Compiled by SWC Editorial Team from the sources above. An information summary, not immigration advice.