Can you get a Skilled Worker visa as a customer service manager?
Usually no. New applicants cannot get a UK Skilled Worker visa as a customer service manager (SOC 4143). It is only open to people who already had a Skilled Worker visa before 22 July 2025 and have kept it without a break.
What you need
You must have:
- a job offer from a UK employer that's allowed to sponsor visas (check the sponsor list)
- a "certificate of sponsorship" from that employer: a reference number with details of your job
- English at level B2: you can usually prove it with an approved test or a degree taught in English (ways to prove it)
- £1,270 in savings, unless your employer covers your first month or you've been in the UK for 12 months or more
Based on the UK Immigration Rules and the Skilled Worker visa guide on GOV.UK. This is a summary, not advice about your own situation.
The rules in detail
SOC 2020 code 4143 (Customer service managers) is Medium Skilled (RQF level 3–5). It is listed in Table 1a of Appendix Skilled OccupationsT1a · 29 Oct 26: only for people granted Skilled Worker permission under the rules before 22 July 2025 who have held it continuously since, unless the job is on the Immigration Salary List (option D) or the Temporary Shortage List.
Source: Appendix Skilled Occupations and eligible occupations and codes, GOV.UK.| Occupation | Customer service managers |
|---|---|
| Skilled Worker eligibility | Medium Skilled |
| Going rate | £35,200 a year (£18.05 an hour)T1a |
| Appendix table(s) | Table 1a, Table 2aa |
| Immigration Salary List | No |
| Temporary Shortage List | No |
| Eligible for PhD points | No |
| Equivalent SOC 2010 code(s) | 7220 |
| SOC 2020 group | 41 Administrative occupations › 414 Administrative occupations: office managers and supervisors |
Going rates for 4143 in Appendix Skilled Occupations
A code can appear in more than one table. Each table applies to different applicants. Rates are per year for a 37.5-hour week and must be pro-rated for other hours.
| Table and who it applies to | Going rate | 90% | 80% | 70% |
|---|---|---|---|---|
| Table 1aOnly for people granted Skilled Worker permission under the rules before 22 July 2025 who have held it continuously since, unless the job is on the Immigration Salary List (option D) or the Temporary Shortage List. | £35,200 £18.05/hr | n/a | n/a | £33,400 £17.13/hr |
| Table 2aaFor applicants using options F–J who were granted Skilled Worker permission before 22 July 2025 and have held it continuously, unless option I (Immigration Salary List) or the Temporary Shortage List applies. Not eligible for Global Business Mobility or Scale-up. | £27,600 £14.15/hr | n/a | n/a | £25,000 £12.82/hr |
Salary thresholds that apply to 4143
Under Appendix Skilled Worker, the salary must equal or exceed both the general threshold and the going-rate figure for the points option used. This table puts the two figures side by side for each option. It does not say which option applies to any person. See salary thresholds for the conditions on each option.
| Option | Condition | General threshold | Going-rate figure | Higher of the two |
|---|---|---|---|---|
| A | Standard | £41,700 | £35,200 (100%) | £41,700 |
| B | The applicant has a PhD in a subject relevant to the job | £37,500 | Not applicable | – |
| C | The applicant has a PhD in a STEM subject relevant to the job | £33,400 | Not applicable | – |
| D | The applicant is being sponsored for a job on the Immigration Salary List (this code is not on the list) | £33,400 | Not applicable | – |
| E | The applicant is a new entrant at the start of their career | £33,400 | £33,400 (70%) | £33,400 |
| Option | Condition | General threshold | Going-rate figure | Higher of the two |
|---|---|---|---|---|
| F | Standard | £31,300 | £27,600 (100%) | £31,300 |
| G | The applicant has a PhD in a subject relevant to the job | £28,200 | Not applicable | – |
| H | The applicant has a PhD in a STEM subject relevant to the job | £25,000 | Not applicable | – |
| I | The applicant is being sponsored for a job on the Immigration Salary List (this code is not on the list) | £25,000 | Not applicable | – |
| J | The applicant is a new entrant at the start of their career | £25,000 | £25,000 (70%) | £25,000 |
Job titles under SOC 4143
GOV.UK lists these related job titles:
- Call centre managers
- Customer service managers not elsewhere classified
More job titles from the ONS SOC 2020 index (4)
- After sales manager
- Call centre manager
- Customer care manager
- Customer service manager
What the job involves
Customer service managers plan, organise and co-ordinate resources necessary for receiving and dealing with the responses, complaints or further requirements of purchasers and users of a product or service, and manage customer service occupations.
Typical tasks
- Develops and implements policies and procedures to deal effectively with customer requirements and complaints
- Co-ordinates and controls the work of those within customer services departments
- Discusses customer responses with other managers with a view to improving the product or service provided
- Plans and co-ordinates the operations of help and advisory services to provide support for customers and users
Typical entry routes and qualifications
There are no pre-set entry requirements. Candidates are recruited with a variety of academic qualifications and/or relevant experience. Specialist qualifications may be required for work within certain sectors.
Description: ONS SOC 2020 Volume 1.
Questions about SOC 4143
Can you get a Skilled Worker visa as a customer service manager?
Usually no. New applicants cannot get a UK Skilled Worker visa as a customer service manager (SOC 4143). It is only open to people who already had a Skilled Worker visa before 22 July 2025 and have kept it without a break. SOC 2020 code 4143 (Customer service managers) is Medium Skilled (RQF level 3–5). It is listed in Table 1a of Appendix Skilled Occupations: only for people granted Skilled Worker permission under the rules before 22 July 2025 who have held it continuously since, unless the job is on the Immigration Salary List (option D) or the Temporary Shortage List.
What is SOC code 4143?
4143 is the SOC 2020 code for Customer service managers. Customer service managers plan, organise and co-ordinate resources necessary for receiving and dealing with the responses, complaints or further requirements of purchasers and users of a product or service, and manage customer service occupations.
What is the going rate for SOC code 4143?
Table 1a of Appendix Skilled Occupations gives a going rate of £35,200 a year (£18.05 an hour) for 4143, based on a 37.5-hour week. It must be pro-rated for other working hours.
What job titles use SOC code 4143?
GOV.UK lists: Call centre managers, Customer service managers not elsewhere classified.
Sources
- Skilled Worker visa: eligible occupations and codes (GOV.UK, updated 29 April 2026)
- Immigration Rules Appendix Skilled Occupations (GOV.UK, updated 29 October 2026)
- Immigration Rules Appendix Skilled Worker (GOV.UK, updated 29 October 2026)
- ONS SOC 2020 Volume 1: structure and descriptions of unit groups
Compiled by SWC Editorial Team from the sources above. An information summary, not immigration advice. Report an error on this page.